Mode 5 General Questions
1. Where is Mode 5 based?
Mode 5 is based out of Houston, Texas and caters to American clients. Our contact number is (713) 396-0550.
2. Where do the clothes come from?
Mode 5 carries apparel directly from Hong Kong, Korea, China, Taiwan and London. All our designs are based off of current Asian fashions and European trends. Our garments are made from the highest quality materials or are imported directly from manufacturers overseas.
3. Does Mode-5 drop ship the products or keep them in the U.S.A?
A few of the products are imported to Houston, Texas. Other products are shipped directly to our customers from overseas.
4. How often is the catalog updated?
Mode 5 usually receives new shipments weekly and the staff updates the online catalogs within 2 days of new product arrivals. To keep the inventory new and trendy, only a limited number of each design are carried.
5. How does shipping work?
Mode 5 ships all products currently using USPS, EMS, FED EX or DHL depending on the services offered in your area.
6. What styles does Mode 5 carry?
Mode 5 carries a variety of styles ranging from Seoul street fashion to Lolita apparel. Mode 5 manages a diverse range of vendors and imports the newest and trendiest garments for all styles.
7. How does sizing work?
For most items we carry one specific size and measurements are noted in the item description. Items are usually measured in cm while laying flat. If you have any questions regarding American sizing, our friendly staff is available to assist you through E-Mail.
8. Is there a physical showroom?
Currently Mode 5 is only available online . We carry our exclusive designs through our website.
9. What is the Mode 5 return policy?
At Mode 5 we are committed to making sure your purchases are completely satisfactory. If you feel a product is not as pictured or that the quality of the product does not meet your standards, please contact our staff within 7 days for a refund. Unfortunately after 7 days, the sales are considered final and cannot be refunded, exchanged or credited for future store purchases.
Mode 5 Billing and Checkout FAQs
• Why does my transaction fail at Step 4 of checkout?
Please be sure that your credit card information and billing information are exactly the same. For security reasons, your transaction will not process unless these fields are entered identically.
• How do I ship to another address?
You will have to enter the bill to information and credit card information identically. To ship to an address different than your bill to address, please add a shipping address.
• I have registered and checked out at Mode 5 before; does Mode 5 store my credit card information?
To ensure the safety of our clients’ confidential information, no credit card or billing information is ever saved on our server. To use the same credit card again, you will have to re-enter the card’s information.
• My transaction did not complete at Step 4, and my credit card statement says there is a charge from Mode 5.
All billing information is sent to an online merchant (Paypal) for processing. If you did not complete a transaction and you show a pending charge, it will be removed as soon as Paypal reviews it. Mode 5 will not deduct any funds from your account unless you receive a receipt for your transaction with our company.
• Why did I receive an email after my order failed?
Mode 5 staff reviews all transaction logs at the end of every day. If we see errors associated with your account, we will contact you to offer assistance and to ensure your shopping experience was nothing less than excellent.
• I am having trouble ordering from the website, who do I contact?